FAQs | Mental Health Services | Connected Minds LLC | Mental Health Clinic, Georgia │ CONNECTED MINDS

Frequently Asked Questions

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Is Connected Minds accepting new patients?

We are accepting new patients for therapy, medication management, TMS, Esketamine, and low THC oil evaluations.

Is there an age requirement at Connected Minds for services?

Clients must be 13+ years to receive services.

Do you offer in person services?

Yes. We offer virtual and in person services at our Marietta location.

What insurances does Connected Minds accept?

State/Medicaid Insurances
- Medicaid/Georgia
- Amerigroup
- Peach State
- Ambetter
- Care Source
Commercial Insurances
- Blue Cross/Anthem
- Aetna
- United Health Care
- United Healthcare Student Resources
- Optum Behavioral
- UMR
- Allied Health
- Oscar
- Cigna/Ever North
- Humana

Where can I find addiction support?

For addiction support, the CARES Warm Line at 1-844-326-5400 offers assistance to patients seeking help.

Do I have to be in Georgia to receive services?

Yes. Even if your session is virtual, you must be physically located in Georgia, as providers can only see clients in their state of licensure.

I didn’t receive my appointment link. How else can I access my virtual appointment?

Typically, you will receive a link to join your appointment 48 hours before in your email. In the rare event you do not receive an email, you can access all your appointments directly from the patient portal at https://patientportal.advancedmd.com/150028/account/logon

Does Connected Minds fill out Family and Medical Leave Act (FMLA) and other disability paperwork?

Connected Minds completes disability paperwork, FMLA leave paperwork, and other extensive accommodation requests on a case by case basis based on medical necessity. It is NOT guaranteed that we are able to complete documentation requests and some requests may be subject to a fee. Please allow 14 business days for all paperwork requests. We are able to provide proof of diagnosis/attendance, chart notes, ESA letters, and school/work excuse notes for ATTENDED appointments only.

Can I receive a medication refill between appointments?

Yes, medication refills are $20 per medication. If you need to reschedule but will run out of meds before your rescheduled appointment you can request a courtesy med refill as long as you have been seen in the last 90 days AND attend your rescheduled appointment.

You must have been seen in the last 90 days to receive a refill. We strongly encourage patients to attend their appointments, as regular visits are essential for ensuring safety, proper monitoring, and optimal treatment outcomes.

Please note: This refill service is intended only for straightforward, routine medication requests. Complex medication regimens or cases requiring in-depth review must be addressed during an appointment.

Does Connected Minds charge a no-show fee?

There is a $100 no show fee for ongoing clients who miss their appointment without notice. Intakes are not charged a no-show fee.

How to pay my balance?

Online payments can be made directly through your AdvancedMD patient portal account: https://pp-wfe-102.advancedmd.com/150028/account/logon. You can also call our office, 678-383-9532, during business hours to pay off your balance. AdvancedMD Support can also accept payments on our behalf and answer billing questions at 1-855-255-1036.

Who can I contact for mental health or substance abuse crisis intervention?

For immediate mental health, substance abuse crisis intervention, and referrals available 24/7, contact the Georgia Crisis and Access Line (GCAL) at 1-800-715-4225.